Support

Our support team of dedicated professionals ensures that our customers get accurate and timely replies to any questions they may have about Tone2 products. Our Customer Support Specialists often used our products before they began working for us, so they understand the customer's point of view.

How do I receive updates?
We will notify you by e-mail about product updates. You don't have to pay for minor updates (e.g. 1.0 to 1.1). They are free and are sent out automatically by e-mail when they are available. We deliver the updates to the e-mail address which you used for your order from ShareIt. You can verify in the news section of this web site whether you own the latest version.

My e-mail address has changed.
Log into ShareIt's Customer Control Center . You will be able to view all past orders, and from there you can change your e-mail address.

I've lost my software. How can I download it again?
Log into ShareIt's Customer Control Center and you will be able to view all past orders, download-links and serial-numbers. ShareIt will also help you to track orders etc.
Please create backups of your downloads and keys.

I’ve lost my software and I can’t log into ShareIt’s Customer Control Center to download it.
You can request a reshipment of the software here. Please create backups of your downloads and keys.

I didn’t receive the e-mail with the free update.
We deliver the updates to the e-mail address which you used for your order from ShareIt. If you did not receive our update e-mail make sure that your spam filter did not delete it. Please do not unsubscribe from our update & news e-mails. Also, please make sure that the e-mail address that you use for your ShareIt account is correct. You can request a reshipment of the software here. Please create backups of your downloads and keys.